Terms of Use

User Agreement

This User Agreement, the OneChat Privacy Policy, and all policies posted on our site set out the terms on which OneChat offers you access to and use of our site, services, applications and tools. All policies and the OneChat Privacy Policy are incorporated into this User Agreement. OneChat operates under the rules and jurisdictions governed by The Ministry of Information and Communication Technology of Thailand in conjunction with the policies and regulations of Facebook.

The entity you are contracting with is TouchCore Company Limited (TouchCore Co., Ltd.) located in Bangkok, Thailand. We acknowledge the privacy and safety of users’ sensitive information. The following statements explain the scope of our practices and operations of our website, www.OneChat.ai. By using OneChat, users agree to comply with all the terms and conditions below. Users also acknowledge that they have read and understand our policies and practices. This User Agreement is effective immediately upon creating a OneChat user account, including registration of an account during the free trial period. Users also agree to comply with information technology laws that pertain to the country in which OneChat is accessed from.

OneChat is a chatbot creating platform that supports E-commerce through Facebook business pages and merely serves as a platform for conducting messages via Facebook. The purpose of OneChat is to convert Facebook chats into sales, helping those who utilize Facebook for business purposes chat with customers and conduct sales more efficiently. OneChat operating under the entity of TouchCore Co., Ltd. cannot be held accountable for any losses, damages or legal matters brought upon by the use of OneChat.ai. Our company also does not take responsibility for the sales of any illegal, infringed or pirated products through our website.

About OneChat

As mentioned above, OneChat.ai is a chatbot creation platform that supports messages through Facebook business pages and merely serves as a platform for conducting chats via Facebook. The purpose of OneChat is to convert Facebook chats into sales, helping those who utilize Facebook for business purposes chat with customers and conduct sales more efficiently.

Using OneChat

While using or accessing the services of OneChat users will not:

    • Post, list or upload content or items in inappropriate categories or areas on our site
    • Breach or circumvent any laws, third party rights or our systems, policies, or determinations of your account status
    • Use our Services if you are not able to form legally binding contracts (for example if you are under 18), or are temporarily or indefinitely suspended from using our sites, services, applications or tools
    • Fail to deliver items sold by you, unless the buyer fails to follow the posted terms, or you cannot contact the buyer
    • Post false, inaccurate, misleading, defamatory, or libelous content
    • Distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes
    • Distribute viruses or any other technologies that may harm OneChat, or the interests or property of OneChat users
    • Use any robot, spider, scraper or other automated means to access our Services for any purpose
    • bypass our robot exclusion headers, interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infra structure
    • Export or re-export any OneChat application or tool except in compliance with the export control laws of any relevant jurisdictions and in accordance with posted rules and restrictions
    • Copy, modify, or distribute rights or content from our Services or OneChat’s copyrights, trademarks, logo
    • Copy, reproduce, reverse engineer, modify, create derivative works from, distribute, or publicly display any content (except for your information) from our sites, services, applications, or tools without the prior express written permission of OneChat and the appropriate third party, as applicable;
    • Commercialize any OneChat application, tool or any information or software associated with such application without our consent
    • Utilize OneChat to harvest or otherwise collect information about users, including email addresses, without their consent

OneChat bears the legal right to immediately cancel accounts that have operated in breach of this user agreement. OneChat also bears the right to cancel unconfirmed accounts, accounts that have been inactive for a long time or modify or discontinue our Services.


You agree to receive calls, including autodialed and/or pre-recorded message calls, calls from from OneChat at any of the telephone numbers (including mobile telephone numbers) that we have collected for you as authorized and described in our Privacy Policy, including telephone numbers you have provided us, or that we have obtained from third parties or collected by our own efforts. If the telephone number that we have collected is a mobile telephone number, you consent to receive SMS or other text messages at that number. You also consent to pay for any fees collected from you by your telephone service company in the case that a OneChat representative contacts you. You agree we may contact you in the manner described above at the telephone numbers we have in our records for these purposes:

      • To contact you for reasons relating to your account or your use of our Services (such as to collect a debt, resolve a dispute, or to otherwise enforce our User Agreement) or as authorized by applicable law
      • To contact you for marketing, promotional, or other reasons that you have either previously consented to or that you may be asked to consent to in the future.


Our primary purpose in collecting personal information upon registration is to provide you with access to our sites and/or use of our services, applications and tools, provide you with requested customer service and relevant information about your account and our services, and to provide you with a safe, smooth, efficient, and customized experience.

You agree that we may use your personal information to:

      • Provide you access to our sites and the services and customer support you request
      • Prevent, detect, and investigate, fraud, security breaches, potentially prohibited or illegal activities, and enforce our User Agreement. In the case that any potentially prohibited or illegal activites should occur, OneChat shall still remains
      • Customize, measure and improve our services, content and advertising
      • Contact you, either via email or telephone, to resolve disputes, collect fees, and troubleshoot problems with your account or our sites, services, applications or tools, or for other purposes authorized by law
      • Contact you, either via email or telephone to inform you about our services and those of our corporate family, deliver targeted marketing, service updates, and promotional offers based on your communication preferences

OneChat does not affiliate with any third party organizations to provide user information for any commercial purpose nor publish such information to the public or government-related institutions. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. However, because we operate under the policies of Facebook, Facebook can make use of user information under Facebook's privacy policy.

Information you provide upon using our website is strictly kept confidential and not accessible as we DO NOT retain, keep record nor share your information, which includes, but is not limited to:

      • Information you provide us when registering for an account, including email address, phone number, mobile telephone number, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers
      • Additional information you may provide to us via social media sites or services
      • Transactional information based on your activities on the sites (such as bidding, buying, selling, item and content you generate or that relates to your account);
      • Shipping, billing and other information you provide to purchase or ship an item, as well as to receive payments
      • Chat history and information provided in the context of community discussions, chats, dispute resolution, correspondence through our sites, or corre spondence sent to us

We hold the right to disclose personal information to respond to legal requirements in certain cases, including but not limited to: to enforce our policies, respond to claims that a listing or other content violates the rights of others, or to protect anyone's rights, property, or safety. Such information will be disclosed in accordance with this Privacy Policy and applicable laws and regulations. As stated above, we do not disclose your personal information to third parties for their marketing purposes without your explicit consent. OneChat operates under the Privacy Policies of Facebook.com that is explained by the following:

“Facebook Platform lets you log into other applications and websites using your Facebook account. When you log in using Facebook, we give the site your User ID (just like when you connect with any other application), but we do not share your email address with that website through this process without your permission ​and no password is retrieved from your Facebook account​.

If you already have an account on that website, the site may also be able to connect that account with your Facebook account. Sometimes it does this using what is called an "email hash", which is similar to searching for someone on Facebook using an email address. Only the email addresses in this case are hashed so no email addresses are actually shared between Facebook and the website.

The website sends over a hashed version of your email address, and we match it with a database of email addresses that we have also hashed. If there is a match, then we tell the website the User ID associated with the email address. This way, when you log into the website using Facebook, the website can link your Facebook account to your account on that website.”

As mentioned above, Facebook.com does not provide users’​passwords and no ​personal information ​​​ can be retrieved without explicit approval by the user. OneChat also has no right to request such information from Facebook ​without users' authorization​.

Refund Policy

We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.

  1. If you wish to cancel your account, notify us at least 15 days before end of your term (via Messenger to OneChatFan) . Upon cancellation, your data is deleted from our servers. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.
  2. Your subscription gets renewed automatically at the end of each month
  3. You can upgrade or downgrade level of our services at any time of your usage, however OneChat does not refund any fees in that case
  4. If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term
  5. We reserve the right to modify or terminate the OneChat service(s) for any reason, without notice at any time.
  6. Fraud: Without limiting any other remedies, OneChat may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
  7. Note: No refunds are offered, even if a plan is canceled mid-month.


Monthly Billing, Cancellation, and Refund Policies

OneChat charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, OneChat will calculate a pro-rated amount with the first payment due on signing.

All subscriptions monthl  and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by send a message to OneChatFan

Customers will receive an email from OneChat confirming that their subscription to the SaaS service has been cancelled.

Important: No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.

Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. 

The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.

With regards to downgrades on a subscription, OneChat does not issue refunds or credits for partial months of service.

These above policies apply to all the SaaS services listed on OneChat unless otherwise noted in the corresponding program materials.